Privacy Policy

1. Who we are

Nirbhau Solutions Pty Ltd (ABN 88 702 127 142) is a business solutions and professional services firm based in Perth, Western Australia. We provide advisory, administrative and operational support services to small and growing businesses. You can reach us with any privacy question at ceo@nirbhausolutions.site.

2. The Australian Privacy Principles

We are bound by the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles contained within it. The APPs govern how Australian Privacy Principle entities collect, hold, use and disclose personal information, and give individuals rights to access and correct their information. This policy sets out how we comply with those principles in our day-to-day operations.

3. What personal information we collect

The types of personal information we may collect include:

• Your name, business name and position (where applicable);
• Your email address and preferred contact details;
• Your suburb, town or general location within Western Australia or elsewhere in Australia;
• Details of your enquiry, including the nature of the services you are interested in;
• Information you provide voluntarily when requesting a quote, subscribing to updates or engaging our services;
• Where you engage us for professional services, additional information reasonably necessary for us to perform those services, such as financial or operational business information.

We do not collect sensitive information (such as health information or information about your racial or ethnic origin) unless it is reasonably necessary for one of our functions or activities and you have consented, or the collection is otherwise permitted or required by law.

4. How we collect personal information

We collect personal information in a number of ways, including:

• Directly from you when you submit an enquiry, quote request or contact form on this website;
• When you email us at ceo@nirbhausolutions.site;
• During telephone, video or in-person conversations with prospective and existing clients;
• From third parties you have referred to us, where you have consented to the referral;
• Automatically through website analytics, such as pages visited and general usage patterns.

Where it is reasonable and practicable, we collect personal information directly from you. If we receive information we did not solicit and it is not required for our functions, we will destroy or de-identify it as soon as practicable.

5. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information so that we can:

• Respond to your enquiries and provide you with quotes;
• Deliver the business solutions and professional services you have engaged us for;
• Manage our client relationships, invoicing and records;
• Improve our website, services and client experience;
• Comply with our legal and regulatory obligations, including taxation and record-keeping requirements under Australian law.

We will not use or disclose your personal information for direct marketing purposes unless you would reasonably expect it or you have consented, and every marketing communication we send includes a simple way to opt out.

6. Disclosure of personal information

We treat personal information as confidential. We may disclose it only to:

• Our directors, employees and contractors who need the information to provide services to you;
• Professional advisers we engage, such as our accountants or auditors, who are also bound by confidentiality obligations;
• Service providers who host our website, email or client management systems, some of whom may store data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the APPs;
• Government bodies, regulators or courts where disclosure is required or authorised by Australian law.

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

7. Security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include password-protected systems, restricted internal access, secure storage practices and secure disposal or de-identification of information when it is no longer required by law. While no method of transmission over the internet is completely secure, we work to keep our systems and processes current.

8. Access to and correction of your personal information

Under the Australian Privacy Principles, you generally have the right to request access to the personal information we hold about you and to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@nirbhausolutions.site with details of the information you are seeking. We will respond within a reasonable time. We may need to verify your identity before releasing information, and in limited circumstances permitted by the APPs we may decline a request, in which case we will explain our reasons in writing.

9. Complaints and how we handle them

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at ceo@nirbhausolutions.site so we can understand your concern. We take every privacy complaint seriously, will acknowledge your complaint promptly and will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

10. Cookies and website analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Cookies are small files stored on your device. Most browsers allow you to refuse cookies or delete them through your browser settings; doing so will not prevent you from accessing the core pages of this website. Analytics data collected through cookies is used in aggregate form and is not used to identify individual visitors.

11. Overseas disclosure

Where we use cloud-based service providers whose servers are located outside Australia, your personal information may be stored or processed overseas. Before disclosing personal information to an overseas recipient, we take reasonable steps in accordance with APP 8 to ensure the recipient does not breach the Australian Privacy Principles, or we obtain your consent where that is the appropriate basis for disclosure.

12. Anonymity and pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, we will usually need your identifying details to provide a quote, deliver services or comply with our legal obligations.

13. Direct marketing and opt-out

If you receive a marketing communication from us and no longer wish to, you may ask us at any time to stop. Simply reply to the message or email ceo@nirbhausolutions.site with the subject line "Unsubscribe" and we will remove you from our marketing lists promptly and at no cost.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The current version will always be published on this page. We encourage you to review it periodically. This policy was last reviewed in 2025.

15. Contact us about privacy

All privacy enquiries, access requests, corrections and complaints can be directed to:

Nirbhau Solutions Pty Ltd (ABN 88 702 127 142)
Perth, Western Australia
Email: ceo@nirbhausolutions.site